Telko is committed to ensuring the safety of our customers. This includes ensuring
the security of their personal information. For this reason Telko adheres strongly to
the Privacy Amendment Act 2000. According to this legislation’s National Privacy
Principles (or NPPs) Telko is cautious in how it collects, uses/discloses and securely
manages our customer’s personal information. To show our compliance with the Privacy
Amendment Act, we have composed the following document to specifically outline our
policies regarding personal information.
What is personal Information?
Personal Information is any information or opinion that is expressed and or recorded by
an individual and can be used to uniquely identify, contact, or locate a single person or
can be used with other sources to uniquely identify a single individual.
Collection and Use of Personal Information
Telko collects personal information relevant to our customers for the purpose of
opening, maintaining and closing accounts. We do so predominantly by requesting
the information from the individual. We may also obtain information from publicly
available forums. This might include white or yellow pages listings, or the individual’s
web space. In some circumstances other legislation such as The Trade Practices Act
may require us to collect personal information. In some circumstances Telko may need
to employ the services of third parties to obtain information. Telko has no control over
these third parties and cannot directly control their methods for obtaining the information
we employed them to obtain. Telko will always endeavour to inform you why we
are requesting your personal information. You are of course under no obligation to
provide information that we request from you. However should you choose not provide
information requested by us, we may not be able to provide services to you which depend
on this information.
Storage of Information
While conducting an ordinary business arrangement with customers and other
businesses, we will record any personal information relevant to that individual or
businesses account with us. This information will be held in a matter that complies
with the NPPs. At our discretion we may retain or access any data or information that
concerns your use of services supplied by us. We will create and archive back-up copies
of any and all information relevant to any individual or business with which we have
dealings. We do not however, guarantee the capability to retrieve any of this information
if for an unlikely reason, we suffer a catastrophic failure of hardware, or in the case of an
act of God.
Disclosure
We will not disclose any information personal or otherwise to anyone, but those you
specify are privy to said information except in the following circumstances;
- We have reason to believe that unlawful activity has been, is being, or may be engaged in using services we provided and disclosing pieces of your personal information is necessary for our investigation into these matters or we are required to report some of your information to relevant authorities.
- We are required or permitted by or under law to provide information to an authority or entity that is duly authorised to request said information.
- We are given a court order which compels us to disclose some of your personal information.
- We are otherwise required or permitted under applicable laws to disclose information. This could include disclosure of information to our supplier(s).
We may also need to disclose some of your information to the following entities to the
extent that it is needed in order to provide the services to you;
- Credit providers
- Credit reporting agencies
- Insurance
We will not however use or disclose your credit report or any personal information
derived from said report unless it is required as directed according the Privacy Act
1988’s Credit Reporting: Code of Conduct.
Information accuracy
We will use our best efforts to attempt to ensure that your personal information is kept up
to date in our systems. We cannot do so of course, without your help and co-operation.
If you are aware that some of your personal information is going to change in the near
future, please inform us of this change. If it comes to our attention that some of your
personal information may be incorrect we will attempt to contact you to confirm and
update this detail.
Protection
Once Telko has any of your personal information, it will stay locked under password
protected programs designed to only allow access to authorised Telko employees.
Under no circumstances will unauthorised individuals have access to your information.
On occasion however, we may be required to disclose some pieces of information
to our carrier to maintain your service. In such circumstances we will ensure that
said carrier is aware of their obligations under law in regard to the handling of your
personal information. Under no circumstances will we sell your information to any other
organisation.
Calling Line Identification Information
We are required to inform our customers that we may receive Calling Line Identification
(CLI) information in circumstances where the customer may not expect us to. This means
that we may know the phone number you call us from even if you have a silent number
or use ‘per call blocking’.
Additional Material and Contact
By agreeing to transfer your service(s) to Telko and providing us with information
relevant to provisioning said services, you agree for us to provide you with information
(by email, post or otherwise) relevant to goods and services offered by us or any related
company and/or any topic which we believe would be of interest to you based on the
supplies we provide to you or supplies that you have expressed interest in. We will
continue to provide this information to you until such time as you expressly request in
writing that you do not wish to receive any such offers/information. We reserve the right
to contact you by phone, email, post or any other form of communication regarding any
matter associated with the provisioning of your services or account management.
Changes to this document
Similar to our other policies we regularly review and edit this document so as to ensure
its effectiveness. We do so at our discretion and may do so without notice. The latest
version of our privacy policy will be available on our website www.telko.com.au
and when we do make changes to it, the changes will be posted on our website.
For any further information about our Privacy Policy, you can contact Telko – Customer
Information and Compliance Officer. You can send notices to our Information and
Compliance Officer by:
Phone: 1300 007 703
E-mail: admin@telko.com.au
Fax: 03 8695 9404
Post: PO Box 7320
St Kilda Road
Victoria - 8004
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